In order to enjoy a great experience with us, please find below the terms and conditions of your purchase:

 

This service has a validity of 6 months from the date of your purchase. Before enjoying any treatment, please book an appointment: you may come to the Aquaplus Spa reception, call +34 928800000 or request an appointment by email at spa@arrecifehoteles.com – our opening times are from 10am to 8pm everyday -. When you come to enjoy your treatment, please present your purchasing receipt or voucher to the Spa reception. Should you have to cancel your appointment, you must do so at least 5 hours before the scheduled appointment. Any appointment cancelled less than 5 hours before the scheduled date and time will lead to the cancellation of your voucher. Once the validity of your purchase is overcome, your voucher will not be valid any longer. You will only be able to enjoy it by paying 50% of the amount of the voucher.

 

If you have requested the discount applicable for Canarian residents during your purchase, the person who will come to enjoy the service booked will have to justify this discount by showing an ID card or a residence certificate proving that he/she lives in the Canary Islands. Should this justification not be presented, the person will have to pay back this 15% discount, otherwise the treatment booked will not carried out.